Terms of Service

1. The service

Nswerd provides AI assistants that answer phone calls, website chats and WhatsApp messages on behalf of the customer, book appointments, take messages and send summaries. Features differ per plan as shown on the pricing page.

2. Account

The customer provides correct information and keeps login details secret. The customer is responsible for everything done with its account, including by its employees.

3. Trial

A new account includes a free trial of 14 days with limited usage. No payment details are needed for the trial. When the trial ends the assistants stop answering until a plan is chosen.

4. Subscription, payment and cancellation

Paid plans run per month and renew automatically. The first month is paid in advance through our payment provider Mollie; later months are collected automatically by SEPA direct debit or card. Prices exclude VAT unless stated otherwise.

The customer can cancel at any time in the dashboard. Cancellation takes effect at the end of the paid month; the service stays available until then. Paid periods and extra minutes are not refunded.

Usage above the plan limits is not possible unless extra minutes are bought. We may change prices with at least 30 days notice by email; the customer may cancel before the new price applies.

If a payment fails we may suspend the service after a short grace period.

5. Acceptable use

The customer uses the service lawfully and is responsible for the instructions, knowledge and phone numbers it configures.

The customer informs callers and chat users that they are talking to a digital assistant and, if call recording is switched on, that the call is recorded.

The service is not an emergency service and must not be used for medical, legal or financial advice beyond general business information.

Outbound calls may only be made to people who have a relationship with the customer or have consented; unsolicited marketing calls are not allowed.

6. AI output

Answers are generated by AI models and can contain mistakes. The customer checks important information, such as appointments and messages, in the dashboard. We are not liable for decisions made on the basis of AI output.

7. Availability

We aim for high availability but do not guarantee uninterrupted service. Maintenance is announced where possible. Service levels beyond this can be agreed in the Business plan.

8. Data processing

For the personal data of callers and chat users that the service processes on the customer's behalf, the customer is the controller and we are the processor within the meaning of article 28 GDPR. These terms form the data processing agreement.

We process this data only to provide the service and on the customer's documented instructions (its settings), keep it confidential, secure it with appropriate technical and organisational measures, assist with data subject requests, report personal data breaches without undue delay, and delete it after the agreement ends.

The customer authorises the sub-processors listed in our privacy policy. We announce new sub-processors on that page; the customer may object by cancelling.

9. Liability

Our total liability is limited to the amounts the customer paid in the three months before the event that caused the damage. We are not liable for indirect damage, such as lost revenue or missed appointments. This does not apply in case of intent or gross negligence.

10. Termination

We may end or suspend an account that breaches these terms. After the account ends, data is deleted within 30 days, except where the law requires longer storage.

11. Applicable law

Dutch law applies. Disputes are submitted to the competent court in Amsterdam.

12. Contact

Shipit, Torresstraat 50, 1056 RV Amsterdam. Email: info@shipitdigital.nl.